Balanced Bliss is a supportive space specialising in women’s self-care, welcoming female-identifying and LGBTQ+ clients.
Men are welcome with a referral from an existing client.
Cancellation / No Show Policy
When you book an appointment, that time is set aside for you, missed appointments prevent me from accommodating other clients.
You will receive a confirmation email/text message upon booking and a reminder email/text message will be sent to you 24 hours prior to your scheduled appointment. You can cancel via the link in the emails, or you can contact Balanced Bliss directly on 0413485978.
Cancellations within 3 hours of your appointment may be charged a $25 cancellation fee.
Late cancellations and ‘no shows’ will be charged 100% of the appointment price.
If an emergency arises, please let me know so that I can treat your specific situation with personal attention. I recognise that there are circumstances that are out of your control (sudden illness, family emergencies, etc.).
Cancelling your appointment can be done via the link in your confirmation email/text or by phoning or texting me directly on 0413485978. Please do not email me as I may not see it in time.
Appointments are not to be passed to friends or family. This is to ensure fairness to those on the wait list.
Late Policy
If you are late for your appointment, you will be charged for the full treatment time, but you will only receive the remaining time of your appointment. This is to ensure other clients are not inconvenienced.
Illness Policy
If you need to cancel your appointment, please let me know as soon as possible.
If you are unwell, please do not attend your appointment. Massage is not recommended when you have a flu, cold or other illness.
Infection Control in the Studio
Policy​
At Balanced Bliss, maintaining a clean, hygienic and safe environment is a priority. I follow appropriate health, hygiene and infection-control practices before, during and after every treatment.
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Hand Hygiene
Hands are washed thoroughly:
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Before and after every client contact
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Before and after eating
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After using the bathroom
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After cleaning
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Before and after using Personal Protective Equipment (PPE)
Alcohol-based hand sanitiser is used when hand-washing facilities are not available.
I keep my fingernails short and do not wear artificial nails.
Cleaning & Disinfection
Treatment areas and frequently touched surfaces are cleaned and disinfected between every client.
All equipment and surfaces are cleaned using appropriate products and procedures, in accordance with relevant Australian health and hygiene guidelines.
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Linen and Laundry Protocols:
Fresh linen is used for each client.
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All linen used during treatments is single use only. It is removed from the treatment room and packed in an appropriate receptacle or bag and laundered in a timely manner at the conclusion of every treatment session.
Effective laundering involves:
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washing with detergent in a machine on a hot setting (≥60 °C)
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drying in sunlight OR drying in a tumble dryer on a hot setting (≥40 °C)
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drying items completely before storing them or using them again.
These protocols are in line with the NHMRC guidelines for Health Care Settings and the AS/NZS 4146:2000 Laundry Practice.
Respiratory Hygiene:
Good respiratory hygiene helps protect both clients and therapists.
I ask that clients cover their mouth and nose when coughing or sneezing, dispose of tissues appropriately and perform hand hygiene afterwards.
If you are experiencing symptoms of an infectious illness, please contact me before your appointment. Your appointment can be rescheduled when appropriate.
PPE and Face Masks:
PPE such as gloves, masks or protective eyewear may be used where appropriate based on the treatment, individual circumstances and infection-control requirements.
Sharps
Sharps are not used or handled as part of my massage practice.
My Commitment
I regularly review my infection-control practices to ensure the studio remains a clean, safe and comfortable environment for every client.
These procedures are informed by relevant Australian health and hygiene guidelines, including guidance from the National Health and Medical Research Council (NHMRC).​​
Complaints Policy and Procedures
I am always striving to provide you with the best experience possible when you receive a treatment or purchase a product. Should you wish to make a complaint or give feedback re improvement, please contact me directly and in writing to balancedbliss@outlook.com and you will receive a response within 24 hours.
Health Fund Rebate
Yes, I am approved for health fund rebates on remedial massage treatments.
If you have private health insurance with extras cover, you may be able to claim a rebate on your treatment.
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Full payment for your treatment is required at your appointment. A receipt will then be emailed to you, which you can use to claim with your health fund.
Privacy Policy and Procedure
Policy
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I will ensure that only relevant personal information is collected from individuals. All information collected will be used to ensure that massage is provided in a safe, ethical and client centred manner.
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I will have procedures in place to ensure that information is not shared or accessible to a third party.
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I am committed to the highest standards of practice and will ensure that all information collected and stored adheres with the Australian Privacy Principles, the Privacy Act 1988, and the Notifiable Data Breaches Scheme.
Procedure
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All devices used for my business are password protected to restrict access to client information.
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I have sole responsibility for the security of client records and comply with the Australian Privacy Principles, the Privacy Act 1988, and the Notifiable Data Breaches Scheme.
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Your individual health history, personal information or treatment will not be discussed with anyone without your consent, except where disclosure is required or permitted by law.
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Information collected is limited to what is relevant to providing my services. Information will not be shared with a third party unless you have provided consent, there is a serious concern for your safety or the safety of others, or disclosure is required or permitted by law, such as in response to a subpoena.
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You may request access to your client records by contacting me at balancedbliss@outlook.com.
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Your health information will be retained for a period of seven (7) years and will then be destroyed in such a way as to render them unreadable and leave them in a form which they cannot be reconstructed in whole or in part.
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My Appointments is responsible for booking all appointments. A full copy of their Privacy Policy and Procedures is available at My Appointments Privacy Policy.
Confidentiality and Conversation Policy
At Balanced Bliss, your privacy and confidentiality are important to me.
Information about your visit, health history and treatment will be kept confidential and will not be discussed with anyone outside of Balanced Bliss without your consent, except where disclosure is required or permitted by law.
During your massage, you are welcome to talk as much or as little as you like. Conversation is always guided by you, and there is no expectation that you need to talk during your treatment.
Gift Voucher Policy and Procedure
Gift Vouchers can be purchased by you for use by yourself or to gift to someone else. Gift Vouchers are the equivalent of cash, if lost or stolen, vouchers are unable to be replaced.
All purchased gift vouchers come with a THREE (3) YEAR expiry date.
Gift vouchers that have been donated for community fundraising or that are purchased during a promotion, come with a SIX (6) MONTH expiry date.
Your Gift Voucher can be exchanged for any treatment or product of the same value, or you can upgrade by paying extra. Any leftover value of the Gift Voucher will be used as credit towards future treatments or purchases.
Your Gift Voucher cannot be used to purchase another Gift Voucher. It cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card).
CAN I RETURN ITEMS BOUGHT WITH A GIFT CARD?
Balanced Bliss accepts returns on purchases made with a Gift Voucher. If you return an item that you have used a Gift Voucher to purchase, the value of the item at the time of purchase will be credited to you in the form of another Gift Voucher.
Refund Policy and Procedure
Balanced Bliss will happily exchange or refund any product that proves defective or detrimental to your skin. This refund and exchange policy does not cover change of mind or incorrect choice so please choose carefully.
All returns must be accompanied with the original receipt. All purchases are to be returned within fourteen (14) days of purchase. The item must be in its original condition including packaging, original tags and labels still attached and the item is unused and is as sold.
For more information of your rights as a consumer please visit ACCC.
CAN I RETURN ITEMS BOUGHT WITH A GIFT CARD?
Balanced Bliss accepts returns on purchases made with a Gift Voucher. If you return an item that you have used a Gift Voucher to purchase, the value of the item at the time of purchase will be credited to you in the form of another Gift Voucher.
Respect for Client Needs and Boundaries Bolicy
Balanced Bliss is happy to adjust pressure, temperature, music volume, work longer on an area or move on if you request it. You, the client, may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, and stop the massage at any time. You will always be draped, and your modesty maintained.
Only the area being massaged will be undraped. Your informed consent will be sought prior to any massage taking place and your understanding ensured.
Treatment Packs -
Bliss Bundles
By purchasing a Bliss Bundle, you agree to the following terms:
Your Bliss Bundle
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Bliss Bundles must be paid in full at the time of purchase to receive the discounted bundle price.
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Bundles are valid for the period stated at the time of purchase. Any unused treatments will expire at the end of this period and cannot be refunded or extended.
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Bliss Bundles are non-refundable, non-transferable and cannot be shared with another person or exchanged for cash.
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Appointments are subject to availability and must be booked in advance.
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Balanced Bliss' usual booking and cancellation policies also apply to Bliss Bundle appointments.
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No-shows will result in the session being forfeited, and any applicable cancellation or no-show fee will still apply.
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As Bliss Bundles are already discounted, additional discounts, promotions, referral credits or birthday credits cannot be applied unless specifically offered by Balanced Bliss as part of a promotion or special offer.
Using Your Bundle
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Your Bliss Bundle can be used across available treatments, including Therapeutic Massage, Remedial Massage, Hot Stone Massage and Facials.
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You can mix and match eligible treatments within your bundle. Please note that health fund rebates are only available on treatments that are eligible for a health fund rebate. For example, Facials are not eligible for a health fund rebate.
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Treatment upgrades or changes may incur an additional fee.
Health Fund Rebates
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Health fund rebates are available on eligible treatments included in Bliss Bundles.
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A receipt for your Bliss Bundle purchase can be provided if required. This receipt confirms your purchase and the amount paid for the bundle.
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Your individual health fund receipt will be issued after each eligible treatment has been completed.
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The individual receipt will show the discounted price paid for that treatment as part of your Bliss Bundle. This is the amount you can submit to your health fund.
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Health fund receipts cannot be issued before a treatment has been completed.
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Only eligible remedial treatments can be claimed. Non-eligible treatments, such as Facials, will not receive a health fund claim receipt.
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If you have a specific health fund or rebate requirement, please check your eligibility with your health fund before purchasing your Bliss Bundle.
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Health fund rebates and rebate amounts are determined by your individual health fund, so Balanced Bliss cannot guarantee that a rebate will be payable.
Treatment Upgrades
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If you purchase a 60-minute Bliss Bundle and would like to upgrade an appointment to 90 minutes, an additional $25 fee applies.
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The $25 upgrade fee is payable at the time of your appointment and is separate from the Bliss Bundle price.
Your Health & Safety
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Please let me know about any health conditions, injuries or changes to your health before your appointment. I may need to modify or decline a treatment if I feel it is not suitable or safe.
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All treatments are provided in line with Balanced Bliss' professional standards and studio policies.
Changes to Bliss Bundles
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Balanced Bliss reserves the right to change or discontinue a Bliss Bundle or treatment offering. Any existing purchased bundles will continue to be honoured according to the terms applicable at the time of purchase.
Facial Policy & Disclaimer
Facial Rituals at Balanced Bliss are designed to provide a calming, hydrating, and energetically balancing experience. These treatments are rooted in relaxation and self-care, offering a peaceful pause for your skin and soul.
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Relaxation-Based Only
Facials at Balanced Bliss are not intended to diagnose, treat, or manage any skin concerns or conditions. They are holistic in nature, designed to promote hydration, relaxation, and a sense of wellbeing only.
Products Used
Certified organic skincare products are used from Perfect Potion, including rose-infused products for their calming and hydrating properties. If you have allergies or sensitivities, please inform your therapist prior to treatment.
Tools & Techniques
Your facial may include the use of:
Crystal wands (e.g., rose quartz or amethyst) for gentle energetic balancing
Gua sha stones to support lymphatic flow, ease facial tension, and enhance relaxation
All tools are used with light, intuitive pressure and for relaxation purposes only - not for therapeutic or cosmetic outcomes.
No Clinical Claims
While many clients experience a refreshed glow and deep sense of calm, this treatment is not a substitute for medical, dermatological, or cosmetic services. Results will vary based on individual skin and energy responses.
Informed Consent
By booking this service, you acknowledge that:
You understand the treatment is relaxation-based only
You consent to the use of skincare products and holistic tools as described
You have disclosed any allergies or relevant health information
RESPECT MASSAGE
Massage therapists that are members of Respect Massage hold themselves to the highest standards of an ethical, boundary-driven practice. Respect Massage members have a zero-tolerance policy for solicitations of any kind. Jokes, innuendo, and inappropriate requests are taken seriously and will result in the swift termination of the session. When choosing a practice displaying the Respect Massage logo, you can have confidence in the safety and professionalism you will experience as a client.